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FREQUENTLY ASKED QUESTIONS
This is where you will find answers to the most frequently asked questions.

Where can I earn EuroBonus points on my everyday purchases?

Every time you buy something in the participating shops, you earn EuroBonus points that we add to your account. Look at the list of shops and see how many EuroBonus points you can earn in each shop. Remember to register your regular EuroBonus membership card without payment function before you pay. If you do not have a regular EuroBonus membership card, please order one at flysas.com / Login / Go to My EuroBonus / Order New Card / Select "Extra Card".

How can I earn EuroBonus points on my everyday purchases?

  1. Find one of the many shops/restaurants that are in the programme on this website
  2. Decide what you want in the shop as usual
  3. Before you pay, you swipe your SAS EuroBonus card in the payment terminal – which is how you get your EuroBonus points.
    (IMPORTANT: To earn these points, you must use your ordinary SAS EuroBonus card, NOT your combined SAS-MasterCard, SAS-Diners card or SAS-Amex card. You can then go on to use your credit card to earn even more EuroBonus points – see point 3 above). If you haven’t got an ordinary SAS EuroBonus card without payment function, you can order one here.
  4. You then pay exactly as usual(*)
(*) If you have a SAS-MasterCard, SAS-Diners card or SAS-Amex card, you can earn even more EuroBonus points by using that card to make your payment. So you not only earn EuroBonus points on your ordinary SAS EuroBonus card by running it through the payment terminal before you pay, but also extra EuroBonus points on your SAS-MasterCard, SAS-Diners card or SAS-Amex card when you pay with it. But REMEMBER that you must use an ordinary SAS EuroBonus card to earn EuroBonus points in the shops.

I’ve only got a SAS-Diners card. I haven’t got an ordinary SAS EuroBonus card.

You should order an ordinary SAS EuroBonus card without payment function here. Then you can earn even more EuroBonus points as follows:

  1. Before you pay, you run your SAS EuroBonus card through the payment terminal – which is how you get your EuroBonus points.
    (IMPORTANT: To earn these points, you must use your ordinary SAS EuroBonus card, NOT your combined SAS-Diners card. You can then go on to use your combined SAS-Diners card to earn even more EuroBonus points – see point 2 below.)
  2. You then pay exactly as usual(*)
(*) If you have a SAS-Diners card, you can earn even more EuroBonus points by using that card to make your payment. So you not only earn EuroBonus points on your ordinary SAS EuroBonus card by running it through the payment terminal before you pay, but also extra EuroBonus points on your SAS-Diners card when you pay with that. But REMEMBER that you need to use an ordinary SAS EuroBonus card to earn EuroBonus points in the shops.

I’ve only got a SAS-MasterCard. I haven’t got an ordinary SAS EuroBonus card.

You should order an ordinary SAS EuroBonus card here. Then you can earn even more EuroBonus points as follows:

  1. Before you pay, you run your SAS EuroBonus card through the payment terminal – which is how you get your EuroBonus points. (IMPORTANT: To earn these points, you must use your ordinary SAS EuroBonus card, NOT your combined SAS-MasterCard. You can then go on to use your combined SAS-MasterCard to earn even more EuroBonus points – see point 2 below.)
  2. You then pay exactly as usual(*)
(*) If you have a SAS-MasterCard, you can earn even more EuroBonus points by using that card to make your payment. So you not only earn EuroBonus points on your ordinary SAS EuroBonus card by running it through the payment terminal before you pay, but also extra EuroBonus points on your SAS-MasterCard when you pay with that. But REMEMBER that you must use an ordinary SAS EuroBonus card to earn EuroBonus points in the shops.

Why should I use an ordinary SAS EuroBonus card first, if I have an SAS-MasterCard or SAS-Diners card?

We want our expanding programme, where you can earn a lot of EuroBonus points on your everyday purchases, to be accessible for all EuroBonus members – both those who have opted to have a SAS-MasterCard, SAS-Diners card or SAS-Amex card and those who haven’t.

We want all our members to have these advantages, but we also want to keep the advantages in connection with our collaboration with MasterCard, Diners Club and American Express. With this solution, ALL EuroBonus members get the attractive opportunities of our expanding programme and at the same time our members with MasterCard, Diners card or Amex card get EXTRA advantages, both the advantages of the ordinary card AND the advantages they already have today.

Returned goods

If you return any goods you have bought, the shop’s normal rules for refunds/exchanges/returns apply. In the event of a refund, the shop will ask you to register your SAS EuroBonus card, and then will deduct the relevant number of EuroBonus points from your account.

You have a EuroBonus Travel Cash card

If you have a EuroBonus Travel Cash card, you can earn points both in the shop and by paying with your Travel Cash card. Before you buy anything, the card must be activated, and you must transfer a sum of money to the card. Find out more about Travel Cash here.

If you want to earn EuroBonus points AND pay with your Travel Cash card

  1. Find one of the many shops/restaurants that are in the programme on our app or on this website
  2. Decide what you want in the shop as usual
  3. You pay with EuroBonus Travel Cash (insert the card in the CHIP-terminal)
  4. The transaction is registered and that is how you get your EuroBonus points, which are shown on the shop’s display on the SAS App, e.g. 100 points per 100 kr.(*)

If you want to earn EuroBonus points WITHOUT paying with your Travel Cash card

To accrue points without paying with your Travel Cash card you must have a regular EuroBonus card without payment function registered. If you haven’t got an ordinary SAS EuroBonus card, you order one here.

  1. Find one of the many shops/restaurants that are in the programme on our app or on this website
  2. Decide what you want in the shop as usual
  3. Before you pay, you run your ordinary SAS EuroBonus card without payment function through the payment terminal – this is how you get your EuroBonus points, which are shown on the shop’s display on the SAS App, e.g. 100 points per 100 kr.(*)
  4. Then you pay in whatever way you wish

Why haven’t I received my points?

To earn points for a purchase, you must have registered your EuroBonus member card at the time of purchase at the card terminal or if you purchased online, registered your EuroBonus number at the time of purchase. It is your EuroBonus membership card without payment function, which must be registered at the time of purchase. If you do not have a regular EuroBonus membership card, please order one at flysas.com / Login / Go to My EuroBonus / Order New Card / Select "Extra Card".

If you have not registered your EuroBonus membership card without payment function at the time of purchase you cannot earn a credit score afterwards.

If you have registered your card at the time of purchase but still have not scored, you can report it.

Your points will normally be registered within two (working) days of you using your card at one of our participating partners.

In the worst case, however, it can take up to 21 days before points are registered. If you cannot see your points after 21 days, please fill out the form below so that we can help you find out why you haven’t received them.

Please note that to be able to register missing points you must have a receipt from the shop.

You can register missing bonus points by clicking here.

When can I see my points?

Your points will normally be registered within one (working) day of you using your card at one of our participating partners.

When can I use my points?

You can use your points as soon as you can see them in your account.

Please note that for some large purchases we register your points only after 21 days. The shops where this applies give this information in their profiles on the app and online.

Where can I use my points?

You can use them in all the same places as the EuroBonus points you earn on flights, etc. Find out more here

What type of points are they?

In this part of EuroBonus, you earn Extra Points.

Can I earn points abroad?

We are introducing this part of the programme in Denmark and Sweden in 2016, and in the coming years it will be expanded to Norway and other SAS destinations so you can also earn EuroBonus points in other countries. Check on the SAS App under EuroBonus/Where to earn points and online to see the new shops joining the programme. In all these places, you use your ordinary SAS-EuroBonus card to earn points.

Is there anything special I have to do to join the programme?

No. If you have an ordinary SAS EuroBonus card (i.e. NOT combined with a credit card), you can start earning EuroBonus points already today.